Refund & Return Policy – Nooriex

At Nooriex, customer satisfaction is our priority. If you are not fully satisfied with your purchase, we are here to help.

Returns

• Customers can request a return within 7 days of receiving the order.
• Items must be unused, undamaged, and in original packaging.
• Products showing signs of use, damage, or missing parts will not be eligible for return.

Non-Returnable Items

The following items cannot be returned:

• Personal care products
• Used kitchen items
• Sale or discounted products
• Customized items

Refunds

• Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
• Approved refunds will be processed within 5–10 business days.
• Refunds will be sent through the original payment method or bank transfer/Easypaisa/JazzCash if applicable.

Exchange Policy

• We only replace items if they are defective, damaged, or incorrect.
• Exchange requests must be made within 3 days of delivery.

Return Shipping

• Customers are responsible for return shipping charges unless the wrong or damaged product was sent by us.
• Shipping charges are non-refundable.

Order Cancellation

• Orders can be cancelled before shipment.
• Once the order has been dispatched, cancellation is not possible.

Damaged or Wrong Items

If you receive a damaged or incorrect product, please contact us immediately with:

• Your order number
• Product pictures
• A brief description of the issue

Contact Us

For return, refund, or exchange requests, contact us at:

Email: support@nooriex.com
Store Name: Nooriex